Terms of use

Who supplies the service. Legal assistance is supplied by the selected lawyer who expressly accepts the request, under a direct contract with the client. Horizons Bulgaria EOOD provides a separate intermediary and technical service through Complwise for initial contact and organising the request. Complwise does not supply legal assistance or determine legal conclusions, professional judgment or substantive client communications.

€59 total for one standard service. This price covers a preliminary online consultation or review of a standard document package, not both. It consists of two separate fees: €40 lawyer’s fee + €19 Complwise commission for intermediary and technical services. These are final prices, including VAT where the relevant supplier must charge it. Non-charging of VAT does not increase the final price. The client owes the commission under separate terms with the OPERATOR; it is not a deduction from a €59 lawyer’s fee.

Further work. The lawyer and client may freely agree other services, prices and deadlines. Document drafting and filing, representation, negotiations and other legal actions are not included in a preliminary consultation. They require a separate express engagement. Complwise has no automatic entitlement to commission on subsequent agreements between them.

Acceptance and conflicts. Selecting a profile, paying or receiving an automated message does not replace the lawyer’s acceptance. Supplier identity, exact scope, price, timing and terms are confirmed before work starts. The lawyer checks competence and conflicts and may decline. Conflict information is provided directly to the lawyer; confidential reasons are not disclosed to the platform. The client chooses whether to contact another lawyer.

Timing and result. A standard consultation receives an initial substantive response within 24 calendar hours after acceptance and receipt of necessary information. Where further research is needed, the final deadline is agreed with the client. Document review takes 3–5 working days after acceptance and receipt of complete materials. Exact volume and included clarifications are disclosed before ordering. Missing essential information or an objective technical or other impediment requires notice and an agreed timetable; statutory and procedural deadlines do not stop.

Completion. Consultation is completed by delivering the agreed legal guidance; review by delivering checked/amended documents and notes. An acknowledgement, request for information or additional payment alone is not a completed service. Results are delivered directly to the client. Client silence does not waive complaints or confirm quality.

Payment and invoices. The lawyer documents their €40 supply to the client; the OPERATOR separately documents its €19 supply. A combined payment process may be used only once lawful collection and allocation to the separate recipients are arranged with the payment provider. Suppliers, price breakdown and payment method are shown before payment. Publishing these terms does not itself activate card sales. Payment under this model is not required until the relevant process and lawyer are confirmed.

Cancellation and refunds. If the request is not accepted or cannot proceed because of a conflict before work starts, prepaid €40 and €19 amounts are refunded. For partial performance, actual work, separate supplies and applicable statutory rights are considered; the commission is not unconditionally non-refundable. Consumers retain the rights in section 5. Starting before the withdrawal period expires requires a separate express request; loss of withdrawal rights after full performance applies only when all statutory conditions are met. A valid withdrawal is refunded within the applicable statutory period using the original payment method unless another lawful method is expressly agreed.

Confidentiality and complaints. Do not submit the legal file through the general contact form. Exchange documents directly with the selected lawyer through the agreed protected channel; request an alternative to Viber when needed. Address legal-work concerns to the lawyer and Complwise-service concerns to info@complwise.com. The platform does not assess legal conclusions or require confidential materials for reporting. Each party is responsible for its own activities. Data-protection roles and safeguards.

These special terms apply to new requests for which they are supplied and accepted. They do not retrospectively amend existing agreements or restrict mandatory rights.

Horizons Bulgaria EOOD (Хорайзънс България ЕООД) · UIC 175011353 · VAT BG175011353. Address: 63 Tsanko Tserkovski St., 1421 Sofia, Bulgaria. Registered with the Bulgarian Registry Agency Trade Register. Contact: info@complwise.com · +359 886 83 71 81. These terms apply to complwise.com and its language versions. A separate agreement or service-specific terms supplement these rules and are provided before ordering.

Public information and free tools do not require an account. The platform is intended for business users. A company representative must have appropriate authority. A displayed price or service button does not itself create an accepted order. Availability and terms are confirmed before payment.

For an active paid service, the exact scope, total price, VAT, any external fees, delivery timing and method are shown before confirmation. An order with a payment obligation requires explicit action and confirmation. Extra work is not charged without agreement. A subscription exists only where billing frequency, renewal and cancellation are expressly stated. Do not send payment for an inactive or unconfirmed service.

Provide accurate, current data that you are entitled to process. Review drafts before signing or filing. File access and technical requirements are stated for the particular service. Incomplete data or an unavailable essential source must not be presented as a completed comprehensive check. Contact us for correction, retry or an applicable refund.

If you act as a consumer under applicable law, your mandatory rights remain unaffected. A qualifying distance contract generally carries a 14-day withdrawal period. Exceptions for digital content or a fully performed service apply only if every legal condition is satisfied, including required express consent, acknowledgement of the consequences and contract confirmation. Accepting these terms alone does not waive withdrawal rights. To withdraw, send an unambiguous statement to info@complwise.com with your name, service, order reference and date.

Do not bypass safeguards, limits or third-party rights, upload malicious content or use results to make misleading claims about others. A public register does not confer unrestricted rights to bulk extraction or republication. External sites also have their own rules.

The scope and limitations are explained in Service scope. Complwise does not replace a competent authority or an individually engaged lawyer. AI can make mistakes. Nothing in these terms excludes liability that cannot lawfully be limited or mandatory remedies for non-conforming digital services.

See Privacy, Cookies and AI transparency. Service complaints go to info@complwise.com. Consumers may contact the Bulgarian Consumer Protection Commission and conciliation bodies under applicable rules. Bulgarian law applies without removing mandatory protections or court jurisdiction provided by law. Material changes are dated and published; they do not retrospectively change existing agreements.

Documents are provided in Word (.docx) and PDF formats as specified for the service. Receiving them does not include a Microsoft Office or other paid editor licence; they can be opened with a compatible application.

Montserrat and Carlito. Montserrat is used for the website design and Carlito in the current PDF generator. Both are licensed under the SIL Open Font License 1.1, permitting commercial use and document embedding. Copyright belongs to the respective authors: The Montserrat.Git Project Authors (© 2024) and The Carlito Project Authors (© 2013; Reserved Font Name “Carlito”). Montserrat licence · Carlito licence.

Calibri in Word. The current DOCX generator references Calibri by name without embedding or supplying its font files. Its use depends on availability and licensing on the recipient’s device. If unavailable, the application may substitute another font and alter the layout. Complwise does not grant separate rights to copy or redistribute Calibri. Microsoft font terms.

PDF library. PDF generation uses jsPDF under the MIT licence. Copyright and licence notices for bundled components are retained in the software package.

Font and library licences apply to those components. They do not require your document content to be released as open source or a licence notice to be added to every document.